Effective September 1, 2016
Office hours are Monday thru Friday 10am-4pm CET. You may use the Contact Us page to send an email. We will answer all legitimate emails as soon as possible.
All products are priced in Euro. Any foreign transactions fees or other charges are the responsibility of the credit card holder. Please consult your credit card agreement for complete details regarding your specific credit card charges.
If a discount is offered, only one discount may be used for any one order.
Orders will generally be processed and shipped in 1-3 business days. Orders placed over holidays may require additional processing days. Large orders and orders requiring special handling may incur additional fees that will be added to your charge. For special orders, please contact us in advance for assistance. Orders shipped to Europe, Asia, Africa and Australia will ship from Antwerp, Belgium via Belgium 'BPost'. Customers residing on the American Continent are requested to shop in our US website by selecting their location on our front page www.ummp.eu . Their orders will be serviced from The United States.
Together with BPost, we make sure your order is delivered quickly and safely. The courier service collects our shipments on a daily basis and delivers them the next day or in a few days, depending on your location. Not at home? No problem: the mailman will leave you a notification. With this notification, you can collect your package at a post office near you, at your earliest convenience.
For each order we select the best packing material. This way, we insure not only a safe journey but also protection against all types of weather.
For orders with a net balance of €100 or more, shipping is free. However, free Shipping can not be used in combination with any other discount, and is only available for deliveries in Europe. Only United Music & Media Publishers decides the shipping method in case free shipping has been applied.
|Overview of the shipping rates
€100 or more: free
|Netherlands, France, Germany, Luxembourg, United Kingdom
€100 or more: free
|Other EU countries
€100 or more: free
|Rest of the world
You are lawfully entitled to return items or ask for a refund within fourteen days of receiving them. The item in question has to be complete and intact. It needs to be in the original packaging, if there was any. Articles that show wear and tear cannot be returned or refunded.
CD's with a broken seal, or no longer in the original packaging, can under no circumstances be returned or refunded. Before returning an item, please notify us in advance by sending us an email through the contact-form. Any costs involved for returning an item (extra packaging, shipping costs) will only be refunded by United Music & Media Publishers if the return is a result of our error (you received an incorrect or defective item, etc.).
PDF files are not refundable and considered owned when purchased. If you choose to return a printed piece where a PDF file was also purchased, you will be charged 50% of the printed piece in addition to the PDF fee. "PDF by Email" orders are never refundable.
Safe Shopping Guarantee
We guarantee that every transaction you make at United Music & Media Publishers bvba is 100% safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping on our site. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. We use digital certificate technology to ensure that your transactions are executed safely on our secure servers. This SSL technology scrambles your personal information—including credit card number, name and address—so it cannot be read as the information travels over the Internet. When the encrypted information arrives here, only our secure computers can decode it.
Payment methods include: Visa, Mastercard, Discover, American Express, Diners Club, JCB. Personal checks are not accepted. PayPal check is available, however, order may not be processed until payment is cleared by PayPal. Please allow up to seven days for this process to complete.